Returns and guarantee claims

Returns and exchanges
     

Exchanges
When sending back an item you first have to contact us to confirm the intended return. It is your responsibility that the item arrives in an undamaged condition. Make sure that the item is well packed. The return is not completed until we have received and examined the returned goods. When a return is completed the same card you used for the purchase will be credited or the money used for another order.

We can arrange a safe return shipping by sending a return shipping document together with a telephone number to the carrier which, you can use to contact and bok a suitable time for collection. The cost for this service is the same as the shipping cost to the respective country (Please read above, under "Shipping"). If we receive returning goods without confirming the intended return, the goods will be sent back at the customer's expense.

Guarantee claim
If you receive a package with damaged goods please, contact our customer service immediately to arrange for a replacement or compensation. We take every precaution to avoid transportation damages but, in the unlikely event that it occurs we will ensure that you are compensated with a replacement item or a refund for the value of the item. Visible damage to the shipping package shall be reported directly to UPS/DHL/FEDEX when receiving the package. For items that are not received by the customer and returned to us the customer will be charged full shipping costs both ways; namely outward and return shipping, plus an extra charge of 395 SEK including VAT for our costs. Special ordered products are charged the full value and onward shipping and return shipping.

All products are controlled by the manufacturer and are first grade quality certification seal. To guarantee the quality of the products, ArtGlassVista inspects all products one extra time prior to dispatch to ensure that they are of the highest quality. You can rest assured that all products in our assortment are of the highest quality. If howevery you receive a product that are defect please contact our customer service with a description and picture.

30 days purchase on approval / Satisfied customer warranty
As a private person you have 30 days purchase on approval. You can return your item within 30 days and get your money back. The item has to be in unaltered condition and should not have been used. You have to package the item the same way as it was when you received it. The customer pays for return shipping. 30 days purchase on approval only applies to shipments within the EU.


Please contact our customer service if you wish to return, exchange or have a claim +46 (0)40 - 668 81 78 or info@artglassvista.com